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1859 Results
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June 28 2023
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November 29 2023
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This measurement provides the percentage of inquiries and complaints researched, resolved or escalated to the departmental level within a 24 hour time period.
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June 7 2023
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November 29 2023
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November 29 2023
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November 29 2023
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This performance indicator is in place to measure the percentage of inquiries/complaints researched, investigated and resolved directly by the Customer Service Division that did not require escalation to the department level but were more complex in nature that required additional time to resolve.
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June 7 2023
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File or Document
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November 16 2023
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Updated
November 14 2023
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