This goal is based on tracking the percentage of uptime on virtual servers and network storage that host mission critical applications. More than 140 applications from over 40 departments in Fulton County rely on technology and infrastructure that is solid and continuously improving.

This performance indicator is in place to measure the percentage of inquiries/complaints researched, investigated and resolved directly by the Customer Service Division that did not require escalation to the department level but were more complex in nature that required additional time to resolve.

Percent of people who scored 5 or higher on the correctional mental health screening.