We are measuring the length of time it takes from the issuance of the RFP up to the agenda item being presented to the Board of Commissioners for approval.

This description is the percentage of Investigation Requests completed within 14 days. Once the criminal case is entered into JCATS (our electronic client database) it is assigned to an attorney. Each attorney is assigned an investigator. The attorney provides an Investigation Request to the investigator. The investigator is now tasked with tracking to ensure that all investigations are complete within 14 days.

We are measuring the average time it takes to answer calls holding in the call queue.

This measure tracks the percentage of clients of the Fulton County Public Defender who are interviewed within 72 hours. Our office is appointed cases from the First Appearance Calendar. The cases belong to our clients. These clients must be interviewed within 72 hours statutorily. Our Legal Specialists are located at the Jail and are specifically assigned the task of meeting this guideline.

We are measuring the number of virtual items checked out. (Virtual items include e-books, e-audio etc.)

We are measuring how quickly the Clerk to the Commission office processes contracts, agreements, MOUs, grants, resolutions, etc. for execution by the Board of Commissioners, attested by the Clerk to the Commission.

We are measuring the percentage of Whistleblower Hotline cases reviewed within 24 hours of submission. To ensure a response is given within 24 hours or the next business day, EthicsPoint, the Incident Management System, will send a simultaneous email notification to the appointed staff's email account once a case is received.

Keep the public maintained roadways clear of litter and illegal dumping and the grass cut.