This measure tracks the percentage of individuals seeking behavioral health services that are scheduled to be seen by a licensed or credentialed professional within 2 business days from the initial request for services.
We are measuring how quickly the Clerk to the Commission office processes contracts, agreements, MOUs, grants, resolutions, etc. for execution by the Board of Commissioners, attested by the Clerk to the Commission.
The Investigative Division of the Medical Examiner’s Office is tasked with gathering information regarding the medical and social history of the deceased, the events and actions leading up to the death of the deceased, and other pertinent investigative facts critical to the determination of cause and manner of death in each case. This information is reduced to writing and presented to the physicians in charge of the forensic investigation of a particular case at a daily meeting. The information obtained by the Investigators must be thorough, inclusive of all key facts and completed in a timely manner.
This performance indicator is in place to measure the percentage of inquiries/complaints researched, investigated and resolved directly by the Customer Service Division that did not require escalation to the department level but were more complex in nature that required additional time to resolve.