This goal is based on tracking the percentage of uptime on virtual servers and network storage that host mission critical applications. More than 140 applications from over 40 departments in Fulton County rely on technology and infrastructure that is solid and continuously improving.

The Investigative Division of the Medical Examiner’s Office is tasked with gathering information regarding the medical and social history of the deceased, the events and actions leading up to the death of the deceased, and other pertinent investigative facts critical to the determination of cause and manner of death in each case. This information is reduced to writing and presented to the physicians in charge of the forensic investigation of a particular case at a daily meeting. The information obtained by the Investigators must be thorough, inclusive of all key facts and completed in a timely manner.

We are measuring the number of participants in State Court's DUI Court program. Providing criminal accountability and rehabilitation, DUI Court is a post-conviction accountability court that provides addiction treatment to criminal defendants who have multiple DUI convictions.

This measure tracks the percentage of jail inmates participating in literacy and vocational programs in the jail who graduate from the program. The Fulton County Sheriff’s Office makes a number of programs available to inmates. The Culinary Arts Program allows inmates to obtain certification to get a job working in a kitchen. Students learn the basics of food preparation, safety guidelines, and meal planning. Other programs teach literacy with an ultimate goal of enabling inmates to earn a GED. Another program pairs inmates with rescued shelter dogs. Inmates have the opportunity to train and bond with their assigned dog with the goal of preparing the dog to pass an obedience test and find a permanent home.

We are measuring the Clerk's office customer satisfaction ratings. It is important that the Clerk's office receives ratings of 'satisfied' and 'very satisfied.'

We are measuring the percentage of department heads and Commissioners staff who are satisfied with the services they receive from the County Manager's Executive Office. This helps ensure that the County Manager's Executive Office is delivering 5-Star Customer Service to its internal customers. For the purpose of this measurement, 80% or greater is the goal to reach to ensure that the Executive Office is meeting and exceeding its internal customer satisfaction.

The Strategy and Performance Management Office is responsible for managing and developing work plans for major county initiatives. Work plans lay out all of the steps required to successfully complete a plan and identify the people responsible for completing each step along the date by which the step should be completed.
This metric tracks the percentage of initiatives for which a work plan has been developed.