This measurement provides the percentage of inquiries and complaints researched, resolved or escalated to the departmental level within a 24 hour time period.

This KPI measures the percentage of businesses that are reviewed by field inspection and/or desk audit which have been identified as no longer in business at the specified location. This inspection verifies the current status of the business or gives the indication if a new entity occupies that space.

This industry standard measure assesses the department’s ability to complete facility maintenance preventive maintenance, per manufacturer’s specification.

We are measuring number of disruptions in the courtroom. A disruption would be a pause of courtroom operations due to disorderly conduct by any visitors or prisoners to the courtroom while court is in session.