This performance measure tracks the percentage of individuals receiving developmental disability services that have met at least one goal associated with their annual individualized service plan (ISP). Each individual served has a planning meeting up to 45 days prior to their birthday. During the planning meeting, the previous year's ISP goals are discussed in detail to determine if the goal was met, not met or need to be deferred. This information assists with determining new and/or ongoing goals for the upcoming year. The month in which the planning meeting is held is what is used for collecting the performance data for each month.

Percentage of trainees who report that the quality of the training experience was excellent or very good.

This KPI measures the percentage of new construction inspected and placed on the tax digest.

We are measuring the percentage of service requests received by the Technical Division that are completed within five (5) business days of receipt.