This performance measure tracks the percentage of individuals receiving developmental disability services that have met at least one goal associated with their annual individualized service plan (ISP). Each individual served has a planning meeting up to 45 days prior to their birthday. During the planning meeting, the previous year's ISP goals are discussed in detail to determine if the goal was met, not met or need to be deferred. This information assists with determining new and/or ongoing goals for the upcoming year. The month in which the planning meeting is held is what is used for collecting the performance data for each month.

The Superior Court measures the percentage of criminal and civil documents which are e-filed, reviewed, file stamped and available to the public for viewing within 48 hours. The Clerk of Superior and Magistrate Court Clerk's (COSMC) office began e-filing of civil documents in 2015 with positive immediate effects. In 2017, the COSMC launched mandatory Criminal e-filing of Superior Court documents as well. In both cases, e-filing was implemented to improve the overall customer experience through the use of enhanced technology and an elevated level of efficiency. E-filing allows registered users to file documents from a single website from anywhere - 24 hours a day, seven days a week. As a result, the average filing time is reduced, the costs of filing documents is reduced, costly trips to the courthouse are eliminated and access to file-stamped copies of criminal court documents is increased. These documents are of vital importance to litigants with cases pending in Superior Court.

We are measuring the percentage of invoices paid within 2 weeks by the Accounts Payable division of the Finance department after receiving departmental approval to pay.

We are measuring the percentage of audit recommendations agreed to by management. Recommendations state what internal audit believes should be done to accomplish beneficial results. They do not direct what must be done but seek to convince others of what needs to be done. As such, our recommendations are action-oriented, convincing, well-supported, and effective. When appropriately implemented, they should get the desired beneficial results.

This measure tracks the percentage of detainees at the Fulton County Jail that are released within 24 hours of jail personnel receiving documents requiring their release from custody.