This KPI description is the percentage of client information entered within 72 hours. The entry of the client information in JCATS by our Legal Support is the beginning of the criminal case for our office. JCATS is our internal electronic client database. This is the way our office tracks criminal cases to which we are appointed.

This KPI measures the percentage of new construction inspected and placed on the tax digest.

This KPI measures the percentage of litigation cases won or resolved with client approval. This KPI is related to the business function of providing legal services to client departments.

We are measuring our ability to complete non-major vehicle repairs within the required time frame. This measurement is tied to several business functions, namely delivering timely and efficient vehicle repairs for User Departments. Furthermore, this service is critical to User Department's ability to meet their mission, in particular, Public Safety Departments by having access to safe and reliable vehicles to conduct their day-to-day business.

This KPI measures the percentage of policies, resolutions and ordinances drafted within requested time frames. This KPI is related to the business function of providing legal services to client departments.