We are measuring the satisfaction of individuals who participate in the library's Grady Hospital-NICU early literacy outreach program. Every new mother at Grady Hospital is given literacy materials and a board book as part of the Books for Babies program. Additionally, a librarian meets with new mothers to explain the importance of reading to newborns and young children.
The Superior Court measures the percentage of criminal and civil documents which are e-filed, reviewed, file stamped and available to the public for viewing within 48 hours. The Clerk of Superior and Magistrate Court Clerk's (COSMC) office began e-filing of civil documents in 2015 with positive immediate effects. In 2017, the COSMC launched mandatory Criminal e-filing of Superior Court documents as well. In both cases, e-filing was implemented to improve the overall customer experience through the use of enhanced technology and an elevated level of efficiency. E-filing allows registered users to file documents from a single website from anywhere - 24 hours a day, seven days a week. As a result, the average filing time is reduced, the costs of filing documents is reduced, costly trips to the courthouse are eliminated and access to file-stamped copies of criminal court documents is increased. These documents are of vital importance to litigants with cases pending in Superior Court.
We are measuring the length of time it takes the department to respond to non-Priority I calls for service. The department's primary function is to respond to citizen calls for police services. This measurement focuses on calls for service requiring that an officer be dispatched immediately to the location of the call (Priority II) and calls that are of a routine nature and are generally dispatched to the assigned beat officer for handling (Priority III).